Privacy Policy

Privacy Policy

Last updated: October 19, 2025

This website (waxinghouse.vn) is operated by [Your company name, e.g., Dalink Vietnam Co., Ltd] (hereinafter referred to as “Waxing House”, “we”, “us”, or “our”).

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or contact us to use our spa services (“Services”).

Please read this Privacy Policy carefully. By using and accessing our Services (including booking an appointment), you acknowledge that you have read and understood our collection and use of your information as described in this Policy.

1. Personal Information We Collect

We only collect personal information that is necessary to provide the Services to you. This information includes:

  • Information You Provide Directly:
    • Contact Details: Your name, phone number, and email address when you fill out a contact form or book an appointment (via the website, phone, or social media).
    • Service History: Information about the services you have used or are interested in at our spa (e.g., service type, appointment date) so we can better serve you.
    • Other Communications: Any information you voluntarily provide when contacting customer support.
  • Information Collected Automatically (Via Website):
    • Technical Information: We may collect basic information about your device and browser, IP address, and how you interact with our website (e.g., which pages you view, time on site) through web analytics tools (like Google Analytics) to improve the user experience.

We DO NOT collect sensitive financial information (such as credit card numbers) through the website, as we do not process payments online.

2. How We Use Your Information

We use your personal information for clear and limited purposes:

  • To Provide Services: To confirm and manage your appointments, communicate with you about your requested services (e.g., appointment reminders), and maintain customer records.
  • To Provide Customer Support: To answer your questions, feedback, or support requests.
  • To Improve Our Website: To understand how visitors use our website, allowing us to optimize our interface and content.
  • Marketing (With Your Consent): We may send you updates and promotions about Waxing House services via email or Zalo/SMS if you have consented to receive them. You may opt-out of these communications at any time.
  • For Legal and Security Reasons: To comply with applicable legal obligations or to protect the security and rights of our company and our customers.

3. How We Secure Your Information

We are seriously committed to protecting your personal information. We do this through:

  • Technical Safeguards: Our website (waxinghouse.vn) uses SSL (HTTPS) encryption. This ensures that all information you submit via our contact forms or booking forms is encrypted and secure during transmission.
  • Internal Access Control: Access to sensitive customer data (such as names, phone numbers, and service history) is strictly limited to authorized personnel (e.g., receptionists, technicians) who require this information to perform their jobs. Data is stored on secure, password-protected internal systems.

4. How We Disclose (Share) Information

Our most important commitment is:

We do not sell, rent, or share your personally identifiable information (such as name, email, phone number) with any third party for their own independent marketing purposes.

We may only disclose information in these very limited circumstances:

  • With Service Providers: We may use third parties to support our operations (e.g., web hosting providers, email/SMS reminder services). These parties are only permitted to use your information to perform specific tasks on our behalf and are bound by confidentiality.
  • For Legal Requirements: If required by law, court order, or a competent government authority.

5. Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

6. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the new version on this website and update the “Last updated” date.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

  • Email: waxinghousevn@gmail.com
  • Phone: 0968 198 198
  • Locations:
    • Branch 1 (Hanoi): 4, Lane 202F Doi Can, Doi Can Ward, Ba Dinh District, Hanoi.
    • Branch 2 (HCMC): 87/1 Bis Tran Dinh Xu, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City.